01
Connect access
SFTP for files, optional SSH for server diagnostics, or GitHub for agencies. We test the connection and never ask for root.
OpDesk
Did your e-shop or website break? We find the cause and fix it in 5′ — you only approve.
For WooCommerce, custom PHP/Laravel on your hosting, and GitHub repos for agencies — without needing a developer on call. Connect access, pay for diagnosis, and see what’s wrong before you approve any change.
How OpDesk works
One case. Clear steps. No engineer jargon required.
02
Diagnosis
A plain-language report: what’s wrong, how confident we are, and whether automated repair is in scope.
03
Terms & repair
Accept the terms, pay for repair, and review which file changes we propose.
04
Approve apply
Backup first, apply to live, run quick checks, and auto-rollback if something fails.
What sites we cover
Same flow: connect access → diagnose → approve → apply. Only the codebase type changes.
01
WooCommerce and WordPress
Broken checkout, plugin trouble, critical errors or a white screen after an update. Also cleanup of hacked sites — malware, blacklist warnings, and malicious redirects — when you own the site and grant access. Ideal for shop owners.
02
Your own PHP or Laravel sites
Sites with their own code on cPanel or a VPS. Bugs, pages that won’t load, broken forms and app logic — always with your approval before anything goes live.
03
GitHub for agencies
Repos and apps on GitHub. After diagnosis and your approval, OpDesk opens a pull request with the fix — nothing merges until your team does.
Access with professional boundaries
Pick the method that fits the problem. Each protocol has a clear role — no open shell and no root.
01
Site files (SFTP)
The primary connection for diagnosis and repair. We read files and, only after your approval, update the web root — with a backup before every change.
02
Server diagnostics (SSH)
Optional when the issue looks like hosting: logs, PHP version, disk space, permissions. We run only predefined diagnostic checks — not an open terminal and never root.
03
GitHub + pull request
For agencies on git. We diagnose the repo, and on approve we open a pull request with the fix. You review and merge — nothing goes to main without you.
What SSH unlocks
Clearer diagnosis when it isn’t only the code
SSH does not mean more automatic changes on the server. It means we spot faster when the issue is hosting — so you don’t chase a WooCommerce bug while the disk is full.
Full disk or no free space
When the site goes down or uploads fail, we check whether the server is out of space — before digging aimlessly in code.
Wrong PHP version
A white screen after an update is often a PHP mismatch. We surface it in diagnosis and tell you clearly if the hosting panel needs a change.
Folder permissions and ownership
When plugins can’t write, cache won’t clear, or files are blocked by permissions — we separate that from a code bug.
Resource pressure (memory / load)
Timeouts and slow pages can be RAM or server load. We flag it so you know whether you need a file repair or a hosting upgrade.
What we fix — and what we don’t
Clear scope, so you don’t pay for work we can’t solve automatically.
Yes — ideal for OpDesk
- Checkout, cart, or payments that break / never complete
- Prices, VAT, coupons, quantities, or wrong store totals
- TypeError, white screen, or critical crash after an update
- Plugin or theme conflict in WooCommerce
- Custom PHP or Laravel (routes, forms, account, emails that break)
- GitHub repo for an agency — logic bugs, calculations, PR with approval
- Issues that look like hosting (disk, PHP, permissions) — SSH diagnosis if the server is at fault
- Hacked sites: malware removal, blacklist warnings (Safe Browsing, browser or host), and malicious or spam redirects — cleanup for the owner who grants access
And other targeted technical issues — diagnosis tells you if an automatic fix is in scope.
CartVATQuantitiesTypeErrorAJAXLaravelGitHub PREmailsMalwareBlacklist
No — needs a different project
- Full redesign or a brand-new site
- Large migration to another platform
- New features / custom product development
- SEO strategy, ads, or content writing
- Closed SaaS with no file or git access (Shopify, Webflow, etc.)
Simple European pricing
Three fixed repair prices. No hourly surprises and no token bills.
Diagnosis
9 €
Cause, confidence, affected files, and a clear yes/no for repair.
DiagnosisRepair
48 € – 129 €
The repair price depends on difficulty (39 €, 70 €, or 120 €) and is shown before you pay. Includes backup, approval before live, and checks.
No Fix, No Charge
Pay for the repair only when we verify it worked.
If checks fail and we roll back, we automatically refund the repair fee. Diagnosis (9 €) stays separate — you see the repair price and why before you pay.
Diagnosis 9 €. Repair is 39 € (easy), 70 € (medium), or 120 € (hard), shown with the reasons before you pay. No Fix, No Charge applies to the repair fee.
Frequently asked questions
What shop owners ask before sharing server access.
Will you change anything without telling me?+
No. Every live change needs your explicit approval. Until then you only see diagnosis and proposed changes.
What if the repair breaks something?+
We take a file backup before deploy. If automated checks fail, we roll back and automatically refund the repair fee (No Fix, No Charge). You can also request rollback within 30 days.
Do I need a developer or GitHub?+
No. You don’t need to know servers. Connection details come from your hosting panel (usually cPanel → FTP/SFTP accounts), or you can ask your host using the ready-made message we show on the connect form. Agencies can also use GitHub.
What if you can’t fix it?+
Diagnosis says clearly if we can proceed. If out of scope, you do not pay for repair. If you pay for repair and we cannot verify the fix, we refund the repair fee.
Where do my passwords go?+
They’re encrypted, used only for the case, and removed from your dashboard when the job ends. Details on the Security page.
What’s the difference between SSH and SFTP?+
SFTP is for site files (diagnosis and approved repair). SSH is optional for server diagnostics — predefined checks like PHP version, disk space, and logs. We don’t open an unrestricted shell and we never ask for root.
Do you clean hacked sites, malware, and blacklists?+
Yes, when you own the site and grant access. Diagnosis looks for injected code, malicious redirects, suspicious files, and unknown admin users. Repair removes what we can change safely, only after you approve, with a backup and rollback. We also tell you to rotate passwords and salts, update plugins, and request a Safe Browsing review. We do not run attacks or a full penetration test. Google and other blacklist operators decide when a warning is lifted.
OpDesk on your phone — faster access to your requests.
Scan the QR or pick your platform to install the app (PWA) on your home screen — no Play Store or App Store.
No Fix, No Charge
Start with OpDesk